Express Home Delivery
Service No Extra Charge
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using this site the user has unconditionally accepted the
below terms and conditions. You will be advised to kindly
read this terms and conditions carefully. Please do not use
the website if you are not agreeable to any of the terms that
are mentioned over here.
- Flower arrangements are hand-made; there may be a slight
variation from the picture shown. However we will make sure
that we deliver the flower arrangement as close as possible
to the description/ photograph shown.
- If ordered flowers / cake / sweets / other hand delivered
gift items are not available in the respective city or town,
we shall deliver available best quality flowers / cake /
sweets / other similar gift items of equal value. We always
ensure that full or higher value to our customers in all
- For Flowers, Cakes, Sweets or other items that are perishable
in nature, the delivery would be attempted only once. If
the delivery is not executed during that attempt due to
incorrect or insufficient address, recipient not at home,
address found locked or refusal to accept, recipient not
reachable on phone, the customer shall still be charged
for the order. No refunds would be entertained for such
- For non-perishable commodities, respective brand owners
will be responsible for the quality of product.
- Delivery schedule varies between same day delivery to
delivery within three business days depending on the destination
city or town. However, in all metropolitan cities we deliver
on the same day, within one business days in all major cities
& town within two - three business days in all other places.
- If the desired delivery date is not available in the order,
then order shall be delivered within 3 business days.
- In case of Heavy Rains/ Bandh / Strike, we reserve the
right to reschedule the delivery to an earlier or later
- Delivery of certain items may not be possible under certain
uncontrollable circumstances. However, you always have a
right to get 100% refund of your money.
- To raise complaint against the quality of product for
items delivered, the customer / recipient is required to
provide an image of the product delivered within 48 hours
of delivery. Refund or Redelivery can also be made depending
on nature of the complaint and any decision in this regard
will be the sole prerogative of the website
- No claim of whatsoever nature under any circumstances
will be tenable other than the claim for 100% refund of
payment made. All such claims if any, are to be raised within
24 hours of delivery /non delivery.
- If you wants to cancel an order you needs to do it at
least 24 Hours before the date of delivery or the date of
shipment. You can send cancellation request at email@example.com
- In cases where we receive your intimation for order cancellation
within 24 hours or prior to order processing, whichever
is less, we shall cancel the order and refund the entire
money for the same. However, no cancellation requests shall
be entertained post 24 hours or processing / shipping of
the product or both.
- Right of Refusal: Indian Gifts Center reserves the right
to refuse delivery of any order without assigning any reason
whatsoever to the customer. However, in all such cases Indian
Gifts Center will refund the amount paid by customer in
- In case the receiver or any representative is not available
at the time of delivery, we shall take the order as delivered.
However we always try to take an appointment over phone
- Prices of items which are subject to MRP restrictions
are being sold on the website after adding up costs of our
services, delivery and online transactions cost. The distribution
could not be shown separately due to technical restrictions
and are taken to be understood.
- Fresh Baked cakes are available only after 11.30 am from
bakeries. Thus fresh baked cakes can only be delivered after
that time. In exceptional cases you may request to keep
the cake prior day in refrigerator & deliver next morning.
But we don't advise this.
- We do guarantee the delivery on date but we don't guarantee
the delivery on any particular time. We do try to deliver
well within your mentioned time but we do not guarantee
that. And normally we shall process the order for delivery
as soon as possible ignoring your specific instruction to
deliver at or before a particular time.
- The prices quoted at our website are for FREE delivery
within city limits. Any delivery out of city limits and
to villages etc. In case of Perishable Items may attract
extra delivery charge between Rs.100/- to Rs.1000/-. Before/After
delivery of your order we may send a link for you to pay
this extra delivery charge, if required. However, we shall
not hold or delay your order and assure delivery on required
- Orders, including Midnight delivery, received after 4
PM IST shall normally be processed as next day orders but
we shall try our best to deliver same day. A phone call
after placement of such urgent orders will be appreciated.
- All claims are subject to the jurisdiction of local Court
only in Kolkata, India.
- If we are unable to deliver your order, then complete
refund will be made. We shall not be liable for any other
charges, loss of profits, emotional stress or any other
liability etc. caused due to non-delivery.
- For deliveries at Hostel, Hotels & Hospitals address,
POD signed at the reception or by security personnel will
be a valid proof of delivery. Though we try to get the sign
of the actually intended recipient but at these places,
due to reasons beyond our control, we cannot assure it.
- Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs, it shall be assumed that s/he has agreed to the delivery of the alternate product.
Policy | Substitution Policy | Extra Delivery Charge